Frequently Asked

Questions

TravelMoney Concierge ("TMC") is a value-added service designed to simplify your tax-free shopping. By using TMC, you authorize it to be your purchasing agent acting on your behalf. As your representative, TMC lets you buy eligible European goods online without traveling and still benefit from the same VAT (Value Added Tax) refund savings as if you traveled to Europe and shopped in-person. TravelMoney handles the sourcing, shipping, tariff and export process on your behalf so you don't need to travel or deal with any forms.