Privacy Policy

Last updated: April 2026

This Privacy Policy explains how Travel Money SAS and its parent company Travel Money, Inc. (collectively "Travel Money," "we," "us," or "our") collect, use, disclose, and protect your personal data when you use our application and services.

1. Who We Are (Data Controller)

Travel Money SAS, with registered office at 14 rue Charles V, 75004 Paris, France, is the data controller for all processing related to EU-based operations, including the purchasing and export-resale service. Travel Money, Inc. (Delaware, USA) is the parent company and may act as data controller for services directed specifically at US customers. We process personal data in accordance with the GDPR, French Act No. 78-17, US data protection laws and all other applicable data protection laws.

2. Scope

This Privacy Policy applies to all Travel Money products and platforms, including mobile applications, web applications, websites, browser extensions, and any other platform through which Travel Money provides its services (the "Application").

3. Services Overview

Travel Money enables Members to purchase European luxury goods at VAT-exempt export prices through a membership-based concierge service. To provide these services, Travel Money collects required information, performs administrative and regulatory formalities, interacts with customs and tax authorities, processes purchases, manages export documentation, and administers Memberships and the Referral Program.

4. Personal Data We Collect

4.1 Account and Identity Data

First and last name, postal address, phone number, email address, date of birth, username and password, security questions, identity verification data (passport/ID copies, facial verification), and social media identifiers.

4.2 Payment Data

Bank account details (e.g., IBAN), electronic wallet identifiers. Credit card details are collected and processed exclusively by our payment service providers; Travel Money does not store credit card data.

4.3 Transaction and Order Data

Transaction details, order history, export documentation, customs clearance records, proof of delivery, waybills, resale invoices, and payment history.

4.4 Membership Data

  • Membership tier (Insider, Jetsetter, Globetrotter, or First Class)
  • Enrollment and renewal dates
  • Billing cycle and payment history for Membership fees
  • Membership status (active, cancelled, suspended)
  • Usage and purchasing activity associated with Membership benefits

4.5 Referral Program Data

  • Unique referral codes and referral links
  • Identity of referrer and referee (linked to account data)
  • Referral conversion status (sign-up, membership purchase)
  • Reward accrual and redemption history
  • Milestone bonus tracking

4.6 Technical and Usage Data

Log files, timestamps, IP address, device identifiers, browser and device type, crash reports, performance data, real-time location (if permitted), and analytics collected through tools such as PostHog.

5. How We Collect and Share Data

We collect data directly from you, automatically through Platform usage, and through authorized third-party service providers. We may share personal data with trusted service providers acting on our behalf, including: payment and banking providers (including recurring billing processors for Membership fees), cloud infrastructure and hosting providers, identity verification services, customer support platforms, data analytics providers, express freight and logistics companies, legal and accounting advisors, insurance providers, and marketing and communications partners. We only share data necessary for the relevant service and require contractual confidentiality and data security commitments.

We may also disclose data to customs, tax, and administrative authorities as required; to regulators, courts, or law enforcement when legally required; in connection with a merger, acquisition, or sale of assets; and to protect our legal rights or prevent fraud.

6. Legal Bases for Processing

We process data based on: contractual necessity (to provide Services and administer Memberships); legal obligation (tax, customs, and regulatory compliance); legitimate interests (fraud prevention, security, service improvement, Referral Program administration); and consent (where required, e.g., marketing communications).

7. International Data Transfers

Your data may be transferred outside the EU. Where this occurs, we implement appropriate safeguards including standard contractual clauses or equivalent mechanisms in accordance with the GDPR.

8. Data Security

We implement appropriate technical and organizational measures to protect your data against loss, misuse, unauthorized access, disclosure, or alteration. Access is limited to authorized personnel subject to confidentiality obligations.

9. Data Retention

  • Purchase orders and resale invoices: 7 years from payment date
  • Export documentation: 7 years from payment date
  • Rejected or disputed claims: up to 10 years for fraud prevention
  • General account data: duration of your relationship, plus applicable legal retention periods
  • Membership records: duration of active Membership plus 7 years (French commercial record retention)
  • Referral Program data: 3 years after last program activity or Membership termination, whichever is later

10. Your Rights

Under applicable data protection laws, you have the right to: access, rectify, erase, restrict processing, object to processing, data portability, withdraw consent, challenge automated decision-making, and lodge a complaint with a data protection authority.

Contact: support@travelmoney.app

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are posted on our website and notified by email. Updates take effect 14 days after publication unless otherwise required by law.

12. Contact

Email: support@travelmoney.app

Address: Travel Money SAS, 14 Rue Charles V, 75004 Paris, France